Shipping policy

Australian delivery

Eligible apparel includes standard Australian delivery where stated on the product page. An optional express upgrade is available at checkout; the carrier-calculated rate depends on the delivery address and parcel. Other products, custom printing and bulk or business orders use the delivery or collection arrangements shown at checkout or agreed in the quote. Review your final delivery charge before payment.

Production comes first

Printed-to-order garments are made after ordering. Custom print production begins after payment and approval of the digital proof. Production time is additional to carrier delivery time; choosing express delivery does not speed up printing.

Garment availability, artwork quality, approval and order size can affect turnaround. Contact hello@shreddprint.com.au before ordering for an event or deadline. We will confirm the production estimate and tell you if a delay affects your order.

Dispatch and tracking

Check your delivery address at checkout. We provide tracking when your order is dispatched using a tracked service. If an address is incorrect, contact us promptly so we can check whether it can still be changed.

Collection and international orders

Collection is by prior arrangement only. International ordering is not currently offered through the standard apparel checkout; contact us before placing an international order.

Delivery problems

If your order is delayed, damaged or missing, contact us with the order number so we can help investigate and arrange the appropriate solution. Your Australian Consumer Law rights are not affected by this policy.