Refund policy

Help with your order

Email hello@shreddprint.com.au with your order number or other proof of purchase and a description of the issue. Photos can help us assess a garment or print problem. Please contact us before posting an item so we can explain the assessment and return arrangements. Do not send returns to the garment manufacturer.

Your Australian Consumer Law rights

Our goods and services come with guarantees under the Australian Consumer Law that cannot be excluded. These rights apply to sale, custom, personalised and printed-to-order products.

For a major failure with goods, you may choose a refund or replacement. For a minor failure, we will provide an appropriate remedy within a reasonable time as required by law. Rights to compensation for reasonably foreseeable loss or damage, and all other statutory rights, remain unaffected.

Change of mind and size selection

We do not offer change-of-mind refunds or exchanges for correctly supplied custom, personalised or printed-to-order products. This includes choosing the wrong size, changing your preferred colour or design, or deciding you no longer want the order. Check the product size guide and contact us for fit guidance before ordering. This exclusion does not apply if the product is faulty, does not match its description or approved specification, or otherwise fails a consumer guarantee.

Custom artwork approval

Before approving a custom proof, check the garment, quantity, size breakdown, colour, spelling, supplied artwork, print dimensions and placement. Approval records the specification we will print. A spelling or design choice supplied and expressly approved by you is not a printing error where we reproduce it correctly. Approval does not excuse defects, misleading descriptions, or a failure by us to follow the agreed specification.

Order changes and cancellations

Contact us promptly to request a change or cancellation. We will check whether artwork, printing or other agreed work has started and what can reasonably be changed. Any cancellation charge must reflect reasonable work already performed or unavoidable costs, be explained to you and be permitted by law. We do not impose an automatic blanket forfeiture of payment. If a product or service fails a consumer guarantee, your legal cancellation and refund rights still apply.

Faults, damage and incorrect items

Please tell us as soon as reasonably possible if an item arrives damaged, is incorrect, or develops a fault. Keep the item and, where practical, its packaging while we assess it. Original packaging, unworn condition, a short reporting deadline or a store receipt are not mandatory conditions for a valid consumer guarantee claim; other reasonable proof of purchase is accepted.

Normal wear or damage caused by misuse, accidental damage or failure to follow appropriate care instructions is not a manufacturing or printing fault. We will assess the cause fairly, including whether the product and care instructions met the consumer guarantees.

Returns, postage and refunds

We may reasonably assess an item before deciding the remedy. Where a consumer guarantee failure is confirmed, we cover or reimburse reasonable return costs as required by law. Keep your postage receipt. We will tell you if an item does not need to be returned. Refunds are made to the original payment method unless you agree otherwise; bank processing times can vary. A claim is not refused merely because an item was discounted, customised, washed or used.

Delivery problems

If an order has not arrived, contact us so we can investigate with the carrier. We do not exclude our legal responsibilities by referring you solely to a courier. Please check your delivery address before ordering and tell us promptly about an error so we can discuss available options and any reasonable additional delivery costs.

Questions or disputes

Contact hello@shreddprint.com.au so we can investigate and work towards a fair resolution. Nothing in this policy limits your rights to approach a consumer agency, payment provider or bank.